Tuesday, August 25, 2015

EasyVista or Dial "HELP" for IT Service

As IT has matured over the years, we have focused on making the customer experience easier.  However, one frustration that many of you told me about was that you couldn’t submit tickets from Chromebooks, phones, or home.   

I’m happy to let you know that over the summer, IT moved to a new, web-based service management system called EasyVista. This new system allows you to submit IT Requests (tickets) from any device (including Chromebooks and phones) and from any place, on or off the BVSD network. We made this move because we needed to make it easier for our customers to submit service requests and purchase new technology.

As you can see from the screenshot below, EasyVista has a streamlined interface with simple menu options. You can quickly submit a request for a new issue or check the status of your requests. The Purchase Technology menu lets you shop for technology from our Technology Purchase Program menu.

EasyVista isn’t the only change from our IT Service Desk. We have a new phone number that is easy to remember: 720-561-HELP (4357). But don’t worry if you have our old extension (x5065) committed to memory—it still works! Our chat feature is also still available and linked directly to the EasyVista homepage.

Eventually EasyVista will be expanded to other departments, the goal being to have one place to submit service requests to Payroll, HR, Maintenance, Security, and IT. Watch for this change to take place over the next couple years.

I hope your transition to EasyVista is seamless, and that you find the interface clean and easy to use.

Please let me know what your experience has been so far in the comments below.